Jack Welch, the legendary former chairman and CEO of General Electric, nailed it when he told the Kansas City Business Journal, “There are only three measurements that tell you nearly everything you need to know about Special leads your organization’s overall performance: employee engagement, customer satisfaction, and cash flow.” It’s a good bet that if Welch were to boil this down to just one Special leads measurement, he’d emphatically opt for employee engagement, because that’s where it all begins.
In the “Engagement Economy,” employee engagement Special leads is the tip of the spear. Done right, engagement is a continuum of goodwill, value and reciprocity. Think about it: employees -> customers -> prospects -> partners -> shareholders. If your employees are not engaged, you’re stuck in the starting gate. Author Special leads Sybil F. Stershic (“Taking Care of the People Who Special leads Matter Most: A Guide to Employee-Customer Care”) writes, “
The way your employees feel is the way your customers Special leads will feel. And if your employees don’t feel valued, neither will your customers.” The fact is, whether employees or customers, people want to be understood and valued, they need to connect, and they like being part of something bigger than themselves. These Special leads are fundamental human desires, baked into our DNA. We don’t function at full capacity unless we’re engaged—at least, not for long—and that holds true at work as well as at play.